Refund policy

At DVA SCENTS, customer satisfaction is at the heart of everything we do. We are dedicated to delivering premium-quality fragrance impressions that meet your expectations. However, we understand that choosing the perfect scent is a personal experience, and sometimes a fragrance may not match your preference. To ensure complete peace of mind, we offer a 15-day return and refund policy for all our valued customers.

If you are not satisfied with your purchase for any reason, you can request a return or refund within 15 days of receiving your order. Whether you didn’t like the fragrance, expected something different, or simply changed your mind, we are here to assist you. Our goal is to make your shopping experience smooth, risk-free, and customer-friendly.

Return Eligibility Conditions:

• The return request must be made within 15 days of delivery
• The product should be in reasonable condition
• The item must be returned with original packaging (if possible)
• Proof of purchase (order confirmation or receipt) is required

To start a return, simply contact our support team within the eligible time frame. Once your request is reviewed and approved, you will be guided through the return process. Please note that shipping charges paid by the customer are non-refundable, and customers are responsible for return shipping cost.

Refund Process:

• Returns are inspected once received
• Refunds are processed after approval
• The amount will be sent via the original payment method or an alternative method
• Processing time for returns and refunds is up to 10 business days

In rare cases where you receive a damaged, defective, or wrong item, we request you to contact us immediately with clear evidence such as photos or videos. We will prioritize your case and offer a replacement or a full refund where applicable, ensuring that the issue is resolved quickly and fairly.

At DVA SCENTS, we believe in transparency, trust, and long-term relationships. Our return and refund policy is designed to give you confidence in every purchase, so you can explore our fragrances without hesitation. Your satisfaction is our success, and we are always here to support you every step of the way.